To help you as swiftly as possible we have listed a few of the most asked
questions we receive. If you don’t find the question you’re looking for, don’t
worry, just get in touch with us and we’ll help you the best we can.
Our hourly rates include the cleaner’s wage and the agency fee.
If you want a free quote all we’ll need is the approximate
number of hours you need and your postcode.
We don’t believe in long and complicated contracts and really do believe in being fair. Naturally, like any business, we have to have terms and conditions and these can be found at the top of this page. If you do ever need to cancel, all we ask is that you give us one month’s notice.
We first carry out a telephone interview. If the applicant seems suitable we then arrange for a more thorough interview to take place in their own home. Only after taking proof of ID and address along with references do we accept them onto our database. We then monitor every cleaner thoroughly for the whole time they are with us.
Of course! We know the cleaner will be in your home and that
personalities are often as important as cleaning standards. Once
we choose a cleaner for you, we’ll arrange for them to come
along and meet you so that you can approve our choice and
discuss the cleaning tasks you require. It’s important that your
cleaner is someone you like so there’s no need to agree to the
first person we send you. Once you’re satisfied that we’ve sent
the right person for you, you can then mutually arrange a
regular clean day and time.
Yes, our cleaners do not carry their own materials as the majority of our clients prefer to specify the substances used in their homes. Please be aware that due to health and safety bleach is a banned substance.
Yes, of course, we have a large and varied cleaner base and we’d be happy to assign you someone different if you are unhappy for any reason. Just give us a call.
Yes, including a minimum of £1,000,000 public liability insurance. In line with all other insurance policies, there is an excess on the policy. In order to keep costs reasonable the excess is £100 per claim.
